Let your
physical product become intelligent
Accelerate your innovation cycle by leveraging IoT data and Generative AI.
Turn any electronic equipment into a software-driven product with our modular platform.
Things5 is the all-in-one cloud solution for brand manufacturers creating the next generation of connected products.
Boost you product innovation with our modules: T5.Connect, T5.Support, T5.Commerce, and Genuin
Things5 provides manufacturers the complete solution to build tomorrow's intelligent products. From basic connectivity to AI-powered interactions.
T5.Connect
T5.Support
T5.Commerce
Genuin AI
The Foundation for Intelligent Products
Start with enterprise-grade connectivity built for OEMs. Connect provides complete control over your product fleet while keeping hardware independence. Build your custom firmware IoT integration with Things5 or access to our select network of hardware partners.
Reduce operational costs through remote management and gain valuable insights from real product usage analytics.
THINGS5 CONNECT
Device Management
- Control your entire product fleet from a single interface.
- Register and group devices by model, manage configurations remotely, and track real-time status across your deployment.
- Support both new products with native connectivity and existing ones through gateway solutions.
Data Management
- Configure and manage product data points through a simple interface.
- Define variables like temperature and speed, set units, and enable monitoring for different device models.
- Support flexible unit conversion, granular read/write control for machine parameters, and firmware versioning.
User Management
- Create and manage user accounts with customized access levels.
- Define user roles, assign devices, and control feature access based on customer type. Perfect for managing dealers, service teams, and end users with different privileges.
Firmware OTA Updates
- Manage firmware updates across your product fleet efficiently.
- Deploy updates by model, schedule rollouts, and monitor update status in real-time.
- Built-in version control and rollback capabilities ensure reliable operations.
Monitoring & Alerts
- Track product performance and health in real-time.
- Set up custom alerts for critical events, monitor usage patterns, and identify potential issues before they impact users.
- Generate insights from operational data to improve product performance.
Security & Compliance
- Define granular access permissions for different user types. Create custom roles for dealers, service teams, administrators, and end users. Control who can access specific features, data, and management functions.
- We secure every layer from device communication to cloud services: end-to-end encryption for all device data, secure device provisioning, certificate management, multi-factor authentication. Conforms to EU GDPR (privacy), NIS2 (cybersecurity) and AI regulations.
Platform APIs
- Integrate Things5 capabilities into your existing systems through our comprehensive API suite.
- Access device data, control product features, and automate operations through standard REST APIs. Full documentation and integration support available.
Transform how you support products in the field. Our AI-Driven Customer Support combines your product knowledge with real-time diagnostics to automate technical assistance, reduce support costs, and improve customer satisfaction. Track product performance, prevent issues before they occur, and scale your expertise efficiently.
THINGS5 SUPPORT
Turn Product Expertise into Automated Service
Service AI Assistant
- Transform technical documentation into intelligent support.
- The AI learns from your product experts and documentation to provide accurate, real-time assistance across all support channels.
- Integrates with diagnostics data for precise problem-solving.
Knowledge Management
- Create and maintain your product knowledge base with version control by model and firmware.
- Support multi-language content, rich media integration, and automatic content updates based on real support cases.
Expert Mode
- Train the support system through natural voice input from your product experts.
- Capture valuable technical knowledge and troubleshooting procedures directly from experienced staff, maintaining their expertise within the system.
Remote Diagnostics
- Access real-time product data for accurate problem diagnosis.
- Monitor performance metrics, analyze error codes, and guide users through resolution steps with visual assistance and step-by-step instructions.
Analytics & Reporting
- Monitor support performance with detailed analytics.
- Track resolution rates, response times, and common issues to improve product design and support efficiency. Generate insights for continuous service improvement.
Convert product data into business opportunities. Enable automated consumables sales, create subscription-based services, and roll out premium digital features for your customers and partners. Our platform handles transactions and accounting, letting you focus on growing your digital business.
THINGS5 COMMERCE (COMING LATE 2025)
Automated Sales
Turn product usage into automated sales opportunities. Monitor consumables levels, predict replacement needs, and trigger automated reordering with customer approval. Integrate with your supply chain for seamless fulfillment.
Subscription Management
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Digital Marketplace
Launch your own product-specific marketplace. Sell consumables, spare parts, and digital services directly to customers. Custom branding, multi-language support, and regional pricing included.
Billing & Payments
Connect Things5 transactions with existing billing and e-commerce solutions (like Stripe, Shopify). Track usage-based charges, subscription fees, and consumables sales with flexible integration options for your existing financial systems.
Generate Revenue from Connected Products
THINGS5 GENUIN (PREVIEW)
Bring Generative AI into your Products
Transform how users interact with your products through AI-powered voice and visual interfaces that adapt to each user. Genuin makes complex features accessible, automates routine tasks, and delivers personalized experiences while maintaining your brand voice.
Zero to AI in just weeks
Launch new connected products and deploy AI solutions without in-house IoT & AI expertise.
Scale smarter and easily
Transform your product portfolio with an industrial-grade solution that grows with your company.
Boost product innovation
Accelerate your digital transformation with a platform that quickly adapts your products to market demands.
PREVIEW
Meet Genuin AI,
the game-changing Generative HMI
Launching at CES 2025, Genuin transforms how users interact with machines, equipments and electronic products.
Why Things5?
Beyond Connected. Beyond Smart.
Genuinly Generative.
Our platform supports OEMs throughout every stage of the product life cycle, from design to revenue generation, giving a clear vision of their products. Start with IoT connectivity and progress toward generative AI. Transform physical products into intelligent ones and extract their full potential.
Key Benefits:
Improve Product Experience
Create more engaging and valuable product features.
Enhance Service Support
Let your products autonomously solve issues before they impact users.
Enable new Revenue Streams
Easily sell consumables, subscriptions services and premium features.
Accelerate Product Innovation
Guide product development based on data insights from real usage.
Choose a solution that understands the needs of brand equipment manufacturers.
Get Started with Confidence.
Transform your products from connected to intelligent with a proven path. Our modular platform ensures control at every step of your journey.
The platform helps our customers get more value from our products through an improved user experience either on service support and product usage. We're now delivering a better support and a better customer engagement at a lower cost.
Davide Benassi - Vimec