Intelligent assistance for connected products

Transform product support  into a scalable, automated service flow

that drives customer satisfaction and reduces operational costs.

Things5 Support combines  knowledge management, 

remote diagnostics and  automated assistance to revolutionize your product support at scale. 

How it works

CORE CAPABILITIES

Turn product expertise into automated service excellence

  • Smart knowledge management

    • Create a dynamic knowledge base that grows with your products. 
    • Organize documents with granular control based on device models, user roles, and firmware versions. 
    • Add new content, edit existing information, and enrich it with media such as images, videos, and links.

  • Service AI assistant trained on your documentation

    Provide instant assistance  across your preferred channels through an intelligent system that learns and improves with every interaction. 

    Built specifically for manufacturers' needs, with deep integration to your product's operational data and your knowledge base. 

  • Remote diagnostics

    Real-time monitoring and predictive diagnostics turn data into actionable insights, enabling proactive maintenance and rapid problem resolution. 

    Send real-time alerts to your customers and leverage direct connection to your products to diagnose and resolve issues remotely.


  • Conversation tracking

    Track support requests and monitor response times. Advanced analytics help you understand common issues, track resolution rates, and measure team performance.

Key features

UNLIMITED CONTENT CAPACITY

Grow without limits

Upload unlimited content to Things5.

Scale your service documentation without constraints.


SECURE AUTHENTICATION

Limit the access to the correct users

Map every access to the assistant to ensure a secure and controlled customer experience. Let only your technicians, resellers or customers access to the correct documentation.

ROLE-BASED SEGMENTATION

Right content to right people

Upload content and take the control of your documentation accessibility.

Give specialized technicians, resellers, and customers access to different manuals, based on attribution

MACHINE MODEL SEGMENTATION

Avoid following outdated instructions

Give access only documentation relevant to the exact machine model and firmware technicians and customers're working with, eliminating confusion from irrelevant information.

NATIVE MULTILINGUAL SUPPORT

Provide 24/7 support

Stop wasting time translating all your technical documentation. Our digital assistant simultaneously translates manuals into your customers' language.



MULTI-CHANNEL COMMUNICATION

Reach your customers everywhere

Connect with your service teams through the communication channels your customers prefer (your website, email, phone, our platform or the most common messaging apps).

RICH MEDIA LIBRARY

Visual guidance for faster resolution

Upload images to enrich procedures and manuals. Enhance visual understanding of service documentation beyond written text.

INTERACTIVE TABLE MANAGEMENT

Data that evolves with your needs

Insert tables with continuous access for modification and addition of new content.

Keep data current and comprehensive at all times.

DATA MACHINE INTEGRATION

Machine intelligence at your fingertips

Request machine data, modify variables, and generate real-time data reports to monitor performance using only natural language.

Boost your technical support today

What sets apart Things5 Support from

ChatGPT, Claude and NotebookLM

First of all: We are not a search engine

Your knowledge base, boundless and protected

Upload unlimited documentation to our platform with all content securely indexed in our database.

Maintain strict compliance with privacy and security policies, ensuring your sensitive technical information remains protected.

Set the right content for your users

Users see only information relevant to their specific needs, reducing complexity and improving satisfaction.




See the sources behind every answer

Our assistant provides transparent access to the reference materials used to generate each answer.

Easily verify the source, track the manuals consulted, and understand the knowledge foundation behind every solution. 

Show, don't just tell

Enrich manuals with images and videos to help your customers solve problems autonomously. Transform complex technical instructions into clear visual guides that reduce support calls and empower users to troubleshoot effectively.

Complex data, simple conversations

Access directly to your machine data through a simplified interaction in natural language. Communicate with your equipment using everyday language to retrieve performance metrics, adjust settings, and diagnose issues.

PLATFORM INTEGRATION

Things5 Support amplify your customer support capabilities

Free your team from all repetitive requests and focus resources on complex cases, making T5.Support an effective solution for any customer-centric business.

ENTERPRISE READINESS

Everything is ready to start your journey, whenever you want

Secure content ownership


Your documentation is securely stored on the Things5 platform while maintaining full ownership rights. We implement API models that guarantee your proprietary content isn't used for LLM training, ensuring your intellectual property remains exclusively yours while benefiting from our advanced platform capabilities.

Privacy & security compliance


We employ industry-leading protocols to protect your data and maintain the integrity of your operations. Our platform complies with relevant regulations, providing peace of mind as you leverage IoT solutions. 


  • EU GDPR (privacy)
  • NIS2 (cybersecurity)
  • AI regulations

Scale with an industrial approach


Skip the complexity of in-house solutions. Things5 offers a ready-to-use platform to scale your connected products strategy from connectivity to AI handling the complexity of managing partners, service networks, and multiple access levels through an industrialized, modular approach.

Unlock the full power of Things5

Discover how generative AI can transform user experiences