Intelligent assistance for connected products
Transform product support into a scalable, automated service flow
that drives customer satisfaction and reduces operational costs.
Things5 Support combines knowledge management,
remote diagnostics and
automated assistance
to revolutionize your product support at scale.
How it works
CORE CAPABILITIES
Turn product expertise into automated service excellence
Smart knowledge management
- Create a dynamic knowledge base that grows with your products.
- Organize documents with granular control based on device models, user roles, and firmware versions.
- Add new content, edit existing information, and enrich it with media such as images, videos, and links.
Service AI assistant trained on your documentation
Provide instant assistance across your preferred channels through an intelligent system that learns and improves with every interaction.
Built specifically for manufacturers' needs, with deep integration to your product's operational data and your knowledge base.
Remote diagnostics
Real-time monitoring and predictive diagnostics turn data into actionable insights, enabling proactive maintenance and rapid problem resolution.
Send real-time alerts to your customers and leverage direct connection to your products to diagnose and resolve issues remotely.
Conversation tracking
Track support requests and monitor response times. Advanced analytics help you understand common issues, track resolution rates, and measure team performance.
Key features
UNLIMITED CONTENT CAPACITY
Grow without limits
Upload unlimited content to Things5.
Scale your service documentation without constraints.
SECURE AUTHENTICATION
Limit the access to the correct users
Map every access to the assistant to ensure a secure and controlled customer experience. Let only your technicians, resellers or customers access to the correct documentation.
ROLE-BASED SEGMENTATION
Right content to right people
Upload content and take the control of your documentation accessibility.
Give specialized technicians, resellers, and customers access to different manuals, based on attribution
MACHINE MODEL SEGMENTATION
Avoid following outdated instructions
Give access only documentation relevant to the exact machine model and firmware technicians and customers're working with, eliminating confusion from irrelevant information.
NATIVE MULTILINGUAL SUPPORT
Provide 24/7 support
Stop wasting time translating all your technical documentation. Our digital assistant simultaneously translates manuals into your customers' language.
MULTI-CHANNEL COMMUNICATION
Reach your customers everywhere
Connect with your service teams through the communication channels your customers prefer (your website, email, phone, our platform or the most common messaging apps).
RICH MEDIA LIBRARY
Visual guidance for faster resolution
Upload images to enrich procedures and manuals. Enhance visual understanding of service documentation beyond written text.
INTERACTIVE TABLE MANAGEMENT
Data that evolves with your needs
Insert tables with continuous access for modification and addition of new content.
Keep data current and comprehensive at all times.
DATA MACHINE INTEGRATION
Machine intelligence at your fingertips
Request machine data, modify variables, and generate real-time data reports to monitor performance using only natural language.
Boost your technical support today
What sets apart Things5 Support from
ChatGPT, Claude and NotebookLM
First of all: We are not a search engine
Your knowledge base, boundless and protected
Upload unlimited documentation to our platform with all content securely indexed in our database.
Maintain strict compliance with privacy and security policies, ensuring your sensitive technical information remains protected.
Set the right content for your users
Users see only information relevant to their specific needs, reducing complexity and improving satisfaction.
See the sources behind every answer
Our assistant provides transparent access to the reference materials used to generate each answer.
Easily verify the source, track the manuals consulted, and understand the knowledge foundation behind every solution.
Show, don't just tell
Enrich manuals with images and videos to help your customers solve problems autonomously. Transform complex technical instructions into clear visual guides that reduce support calls and empower users to troubleshoot effectively.
Complex data, simple conversations
Access directly to your machine data through a simplified interaction in natural language. Communicate with your equipment using everyday language to retrieve performance metrics, adjust settings, and diagnose issues.
PLATFORM INTEGRATION
Things5 Support amplify your customer support capabilities
Free your team from all repetitive requests and focus resources on complex cases, making T5.Support an effective solution for any customer-centric business.
ENTERPRISE READINESS
Everything is ready to start your journey, whenever you want
Secure content ownership
Your documentation is securely stored on the Things5 platform while maintaining full ownership rights. We implement API models that guarantee your proprietary content isn't used for LLM training, ensuring your intellectual property remains exclusively yours while benefiting from our advanced platform capabilities.
Privacy & security compliance
We employ industry-leading protocols to protect your data and maintain the integrity of your operations. Our platform complies with relevant regulations, providing peace of mind as you leverage IoT solutions.
- EU GDPR (privacy)
- NIS2 (cybersecurity)
- AI regulations
Scale with an industrial approach
Skip the complexity of in-house solutions. Things5 offers a ready-to-use platform to scale your connected products strategy from connectivity to AI handling the complexity of managing partners, service networks, and multiple access levels through an industrialized, modular approach.